Refund Policy

Cigar Factory Outlet offers it's customers a 100% Guarantee of Satisfaction with all orders.

Directions for Returns: Please call our Customer Service Department (888) PUF-CGAR(783-2427) or (203) 854-9594 to initiate a return

Non-Tobacco Products: If you are not 100% satisfied with any non-tobacco product that you purchase from Cigar Factory Outlet you may return it in it's original condition within 14 days of purchase for credit or refund.

Tobacco Products:

• If you receive your order and the items in your package are damaged, we will replace the items and pay for all shipping costs.
• If you are not 100% satisfied with any cigars that you purchase from Cigar Factory Outlet, you may return them within 14 days for a full credit of full refund for the amount of cigars returned, minus shipping costs. We will only accept cigar returns with the original cellophane wrapper intact. Please do not send us cut, lit, or broken cigars.